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LinkedIn Jan 29, 2025

Sales Navigator InMail

Learn how to craft personalised InMails that stand out and engage buyers.


In today's fast-paced digital landscape, connecting effectively with prospective buyers on LinkedIn requires more than just hitting "send" on an automated message. LinkedIn Sales Navigator's InMail feature can be a powerful tool for multithreading and engaging with your potential customers—but only if used thoughtfully. Here’s a guide to best practices for creating InMail messages that stand out and actually drive results.

The Problem with Automation

One of the biggest challenges today is the overuse of automation and generic messaging. Many sales professionals are using AI and bots to "spray and pray"—sending out large volumes of impersonal messages in hopes of landing a response. But here’s the reality: this approach rarely works. Buyers can quickly sense when a message is generic, and the lack of personalization almost always leads to rejection or being ignored. To effectively engage buyers, a personalized approach is essential.

Hyper-Personalization: The Key to Success

When it comes to InMails, personalization is everything. Taking a few minutes to customize each message shows your recipient that you're genuinely interested and have put effort into understanding their needs. In my own practice, I use a "two-by-two" approach: I spend two minutes to find out two specific things about the prospect before crafting my message. This ensures that my outreach is relevant and tailored to them.

How to Personalize Your InMail Messages

Here are some tips to make your InMail stand out through hyper-personalization:

1. Use a “Grabber”: Start with something that captures their attention, like a fact, statistic, or recent achievement. For instance, if they recently shared an article, you could reference it or bring up a related insight. This shows you’ve done your research and signals that this isn’t just another template message.

2. Show That You Know Them: As buyers, people want to feel understood. By referencing something specific to them—a project they’re working on, a recent accolade, or their company’s latest news—you demonstrate that you’ve taken the time to understand who they are. This approach builds trust and sets you apart from those sending automated messages.

3. Focus on Giving Value, Not Asking for It: Instead of immediately asking for a meeting or pitching your product, offer something useful. Share an insightful resource or a tip that could help them in their role. By creating value without expecting anything in return, you increase the likelihood that they’ll engage with you when the time is right.

Crafting an Effective InMail

Here’s a simple structure to follow for an engaging, personalized InMail:

- Opening Line: Use a “grabber” to get their attention.
- Personal Connection: Mention a shared interest, recent achievement, or relevant content.
- Value Addition: Offer something genuinely helpful, like a resource, idea, or relevant insight.
- Open-Ended Close: Instead of a hard call to action, let them know you’re available if they need you. This low-pressure approach often results in a more positive response.

Final Thought: Personalization Equals Lower Rejection Rates

The more time you invest in personalizing your InMails, the better your results will be. In my experience, increased personalization consistently leads to decreased rejection. Buyers appreciate genuine outreach, and by focusing on delivering value, you can foster stronger relationships on LinkedIn.

In summary, ditch the "spray and pray" approach and embrace hyper-personalization. Show prospects that you know them, give them something valuable, and you’ll stand out from the crowd. Good luck with your LinkedIn outreach, and remember: authenticity and personalization are the keys to successful engagement.

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